Frequently Asked Questions
|Why is the parking system changing?||The new parking system will create a better experience for those coming to TPASC. It will lead to less lineups and faster exits. Additionally, it will limit the amount of waste through paper parking tickets.|
|What happens if the license plate recognition doesn’t work for me and I have a parking package? How do I get in and out of the lot without paying? |
The system can read over 99.9% of license plates. If you have a damaged plate, we recommend that you replace your plate to be in compliance with provincial traffic laws. If for some reason, the system does not read your plate, there will be a phone number that you can call that is attached to your account that will allow you to access to parking lot with your account. This feature is CallWhenHere.
Tickets can also be pulled to gain entry and you can speak with Customer Service upon entry to the building.
|How can I pay for daily parking?||There will be a payment terminal in the facility which accepts coins, credit and debit cards. At the exits, credit and debit will be supported. There is also a mobile app called PassagePass that you may install and input your license plate and payment information for easy in and out access.|
|I have a parking pass. What if I’m driving a different car?||First, you may have more than one vehicle registered with a parking pass. However, only one vehicle may be in any of our lots at one time. Also, if there is a permit in the system with the driver’s phone number you can use CallWhenHere. If you have issues, you may pull a ticket, and then speak with Customer Service.|